Organization Citizenship Behavior: Notion of Social Exchange Theory

  • Malka Liaquat Lecturer, Management Science Department, National University of Modern Languages, Multan, Pakistan
  • Khawaja Mehmood Assistant Professor, Institute of Management Sciences, Bahauddin Zakariya University, Multan, Pakistan


Purpose: Employee-organization relationship has been one of the main interesting and debatable constructs in discussion of organizational behavior. This study attempts to propose possible antecedents through which not only this relationship could be enhanced but also provide insights for factors to bring voluntary activities among employees to carry out extra duties for organizational wellbeing. Based on the notion of Social Exchange theory (SET), the paper attempts to highlight the organizational and individuals factors that could act as key mechanisms for leading towards organizational citizenship behavior. Therefore, based on the existing literature, the association among variables has been established along with which a conceptual model is proposed and conclusions stating the possible future directions for testing of the model are presented.


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How to Cite
LIAQUAT, Malka; MEHMOOD, Khawaja. Organization Citizenship Behavior: Notion of Social Exchange Theory. Journal of Business and Social Review in Emerging Economies, [S.l.], v. 3, n. 2, p. 209-216, dec. 2017. ISSN 2519-0326. Available at: <>. Date accessed: 20 may 2019. doi: